Senior Special Programs Coordinator – Basic Need Support

Website Bristol Community College

Senior Special Programs Coordinator – Basic Need Support








Department: SSEM-Student and Family Engagement


Locations: Fall River, MA


Posted: Jun 16, 2021


Closes: Jun 26, 2021 – 11:59 PM EDT


Type: Full Time


Position ID: 132356


About Bristol Community College:


Join the Bristol community for work and life!


Bristol Community College (Bristol) is an exciting place to work, learn, and grow! Bristol is one of the largest employers in the South Coast region and is dedicated to fostering an inclusive environment with a rich diversity of beliefs, cultures, languages, abilities, and lifestyles. Committed to enriching its educational experience through a supportive community, Bristol actively encourages candidates of all backgrounds to apply and achieve our vision to change the world by changing lives, learner by learner. Our employees work collaboratively across the college to ensure the practice of shared governance and transparency in helping to move the college towards comprehensive, innovative solutions, and to empower and meet the needs of our always evolving Bristol community. If you share a passion for helping a diverse student body succeed and enjoy a fast-paced, inclusive, and gratifying work environment, Bristol is the employer for you!


As a Commonwealth of Massachusetts employer, Bristol offers benefitted employees a comprehensive compensation and benefits package, including health, dental, life, long-term disability, retirement, flexible spending, and paid time off (vacation, personal, sick, and holiday pay). Tuition waiver discounts for Bristol and the Commonwealth’s public higher education institutions are available for benefitted positions and certain non-benefited positions. Non-benefited positions are eligible for a retirement fund, paid time off (sick pay), as well as savings plans (available to all non-student employees). More information can be found on our


Job Description:


POSITION TITLE: Senior Special Programs Coordinator – Basic Need Support


DEPARTMENT: Student & Family Engagement


REPORTS TO: Director of Student & Family Engagement


STATEMENT OF DUTIES: The Senior Special Programs Coordinator – Basic Need Support provides comprehensive support, individual triage/case management, and advocacy services to Bristol Community College students who may be experiencing some or all of the following: food insecurity, homelessness, emancipation from foster care, parental neglect, chronic or persistent poverty, domestic violence, legal issues, financial emergencies, or other unanticipated events in their lives. The Senior Special Programs Coordinator will employ a multi-disciplinary approach to assist students who are dealing with a multitude of issues that serve as barriers to academic success. The Senior Special Programs Coordinator is responsible for, but not limited to, the development, implementation, and evaluation of systemic interventions and sustainable programs that ameliorate basic needs in a manner that promotes dignity and minimizes marginalization. They advance and maintain relationships with campus and community partners in an effort provide comprehensive cohesive services, information, and programs to Bristol students. The Senior Special Programs Coordinator, among other duties, meets with students, assesses needs, makes appropriate referrals, follows up with students, and tracks success. They also are responsible for, but not limited to, duties such as serving as the Single Point of Contact for Homelessness and Hunger, overseeing needs-based funds through the Office of Student & Family Engagement, overseeing the development and management of a campus food pantry, expanding basic needs services/programs, creating and implementing educational workshops for students, responding to students in distress, maintaining confidential records, and coordinating the on-campus community resources for students initiative.




• Implement a comprehensive program that assists students in addressing basic needs, including but not limited to food insecurity, homelessness, chronic or persistent poverty, domestic violence, legal issues, and other unanticipated events in their lives.

• Serve as campus leader for implementing wraparound services for students, including but not limited to connecting eligible low-income students to SNAP, WIC, and other safety net programs through a coalition of community-based organizations, government agencies, foundations, and non-profit organizations.

• Work with internal and external partners to coordinate workshops pertaining to navigation of student resources, financial literacy, career readiness, and accessing safety-net programs as part of the First Year Experience

• Support college-going-culture through building and maintaining community relationships.

• Serve as Single Point of Contact for Homelessness and Hunger within the college and in the greater community; manage funds and grants related to needs-based insecurities; provide fast referrals to college and community support services.

• Conduct individual triage/case management; meet with individual students experiencing a wide range of basic needs security and access issues.

• Implement policies and procedures in collaboration with various departments to best meet the basic needs of individual students and the broader student population.

• Serve as a member of the Campus Assessment Response and Evaluation Team (CARE).

• Utilize Maxient or similar system to maintain accurate records and streamline processes.

• Work with the Grant Development Office and the Development Office to identify opportunities for grants; provide assistance as needed in the management of awarded grants.

• Implement and promote basic needs centers at Bristol locations, to include essential items for students to access as needed; e.g. non-perishable food, clothes, feminine hygiene products, and community partner information.

• Create and implement a student peer leader program to support basic need center operations; recruit, select, and train peer leaders.

• Provide monthly and annual reports as needed related to grants, research, unit activities, and other unit programs and initiatives.

• Focus on the Commonwealth’s Equity Agenda by applying related best practices throughout all job functions and work collaboratively with and provide excellent customer service to a diverse faculty, staff, and student body.

• Represent the college in external committees on issues associated with student basic needs.

• Participate in trainings and professional development opportunities to remain current in the field.

• Perform other duties as assigned, consistent with the Collective Bargaining Agreement.








NOTE: Unless otherwise noted, all required qualifications must be met by date of hire.


• Minimum of a Master’s degree in Education, Counseling, Psychology, Business Administration, Marketing, Education Administration, or other field related to area of assignment.*

• Minimum of three (3) years of experience and/or training involving area of assignment, which may include business management, program/project management, grant administration, budget development, community relations, curriculum development, education, counseling, substance abuse, non-traditional student services, or public assistance programs.*

• *An equivalent combination of education, training, and experience shall be considered.

• High level of organizational and customer service skills.

• Demonstrated ability to apply principles of influence systems, such as motivation, incentive, and leadership, and to exercise independent judgment to apply facts and principles for developing approaches and techniques to resolve problems.

• Demonstrated proficiency in Microsoft Office 365 applications, including but not limited to Outlook, Word, and Excel.

• Excellent verbal and written communication skills.

• Reliable transportation in order to travel to and from meetings, trainings, or campus and community locations as required.

• The ability to work effectively with a diverse student body, faculty, and staff.




• Demonstrated experience working in higher education.

• Demonstrated experience with students facing basic needs insecurity, preferably in a college setting.

• Professional experience in community college setting

• Demonstrated experience with budgets, reporting, and assessment.

• Demonstrated proficiency with Maxient software.

• Ability to speak a language in addition to English.


Additional Information:


PHYSICAL DEMANDS AND WORK ENVIRONMENT: The employee must meet the physical demands and work environment of the position. Reasonable accommodations may be made to enable those with disabilities to perform the essential functions of the job.


POSITION STATUS: This is an MCCC/MTA, full time, unit position with benefits, occasional nights and weekends are required.


SALARY: $59,244 – $69,628 Labor Grade – 5 – actual salary is commensurate with qualifications and experience and in accordance with the MCCC/MTA Collective Bargaining Agreement.


Application Instructions:


TO APPLY: Please complete our online application by clicking on the “Apply” button. The position will be open to applicants until filled. Applications submitted within 10 calendar days of the posting date will receive priority consideration.




1) A completed Bristol Community College Employment Application.


2) A current resume/curriculum vitae.


3) A cover letter that demonstrates how your skills and experience meet the desired and required qualifications of the position (not limited in length).


All candidates must have legal authorization to work in the United States. Bristol Community College is an institution that does not sponsor work authorization.


A pre-employment criminal background check will be conducted for all positions.


The college will independently verify education credentials as provided on the application. For certain positions that require a college degree, the hired candidate must supply official transcripts upon hire. Transcripts must include your name and degrees conferred.


Bristol Community College is an We value diversity and equity, and are committed to creating an all-inclusive community free from discrimination and harassment. Bristol believes that diversity, equity and inclusion among our community members is imperative to the success of our mission to serve our students well, and is the mainstay of our values.




Bristol Community College provides an accessible, innovative and inclusive education that prepares students to navigate and succeed in our ever-changing world.




Advancing a vibrant, diverse community through education, learner by learner.




Bristol Community College is a public community college accredited by the New England Commission of Higher Education (NECHE). Bristol has core values rooted in student success and lifelong learning. For more than 50 years, Bristol has served as a leading resource for education and economic development in the region. Bristol offers a rich variety of degree, certificate, and training programs along with flexible online offerings that lead to an associate degree, a career-ready certificate, or the ability to transfer to baccalaureate colleges throughout the state and country. Bristol’s Economic & Business Development area provides business solutions for organizations of all sizes and offers customized courses for individuals seeking educational and career pathways, including high school equivalency and English language proficiency programs. The college also strives to put the needs of learners first with support services and career advancement opportunities that lead to student success by reducing barriers to educational access.


Bristol Community College is nestled in charming Southeastern Massachusetts with locations in Attleboro, Fall River, New Bedford, and Taunton. Each location has something unique to offer from great restaurants in the city center of Attleboro, museums and arts in downtown New Bedford, the array of shopping and dining options in Taunton, to the beautiful suburban landscape at the Fall River campus. From city life to seaside, our locations are in close proximity to bustling metro areas such as Boston and Providence, and centrally located to the spectacular beaches and coastline of Cape Cod, Newport, Nantucket, Martha’s Vineyard, and Block Island.


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