Community Resource Specialist, Unite RI

Website United Way of Rhode Island

Job Title: Community Resource Specialist, Unite RI

Starting Hourly rate is $18.60 per hour


At a Glance:

Business Unit:
Community Impact and Equity
Home Department:
Worker Category:
F – Full-Time
FLSA Code:
N – Non-exempt
EEOC Job Classification:
5-Administrative Support Workers
Standard Hours:
75 – Pay Period
Pay Grade:
Grant Funded
9/28/21- 9/28/22
Summary: The Community Resource Specialist for Unite RI is responsible for supporting the community by utilizing the Unite RI Platform and offering the support and guidance needed to provide quality care coordination. The Community Resource Specialist has a dual role that interacts directly with clients seeking services and with the partners that provide resources and support to the community.

Community Resource Specialists are Unite RI platform experts, embedded in their community and can provide guidance to partners to support the connectivity with community resources (for example, senior centers, homeless shelters, food pantries).

Duties and Responsibilities:

Manage and respond to incoming requests from clients seeking assistance in areas such as housing, transportation, health, employment, benefits, financial assistance and other services
Conduct basic intake and needs assessment for clients seeking assistance
Connect clients with the most appropriate services based on their needs, eligibility, and geographic preference
Correspond with service partners to facilitate a seamless experience for clients seeking services
Conduct follow-up with clients and service providers to ensure receipt of services/benefits
Facilitate and monitor coordination center activity to drive partner accountability to network standards and high quality referrals
Provide supportive feedback to community-based-organizations and health service partners
Continuously expanding knowledge and understanding of community resources, services, and programs by attending community meetings, health fairs, and community advisory committee meetings to understand community issues or build relationships with community members
Knowledge, Skills, and Abilities:

Bachelor’s degree preferred
1-3 years experience in Human Services
Experience in a helpline/call center environment is a plus
Experience working with Microsoft Office and other databases
Strong attention to detail
Strong written and verbal communication skills
Core Values:

demonstrate integrity by being accountable for actions, keeping commitments, and speaking honestly and truthfully with others
demonstrate an enthusiasm for professional development acquiring new skills and knowledge to enhance role.
demonstrate a commitment to individual and team-based assignments
demonstrate quality assurance by producing accurate and thorough work
demonstrate interpersonal skills in dealing with others
demonstrate valuing the diversity of others’ opinions and experiences
demonstrate sound reasoning and good common sense
demonstrate the ability to meet and exceed customer expectations
demonstrate active participation in departmental, team, and full-staff meetings

This job description is intended to convey the essential functions of this position and it is not intended to be an exhaustive list of skills, duties, responsibilities or working conditions associated with the position.

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